How to reach us
Call (943) 469-0138 at any hour, including nights, weekends and holidays. There is no web form, because a leak does not wait for a reply in an inbox. A person takes your details and sends licensed and insured restoration professionals, with same-day response offered when available.
The office address is 865 Thornton Rd, Lithia Springs, GA 30122. Visits are not how jobs start, so please call before coming by. For non-urgent questions about the business, the email address is [email protected], but anything involving water that is moving should go straight to the phone.
Hours and coverage
The dispatch line never closes. Coverage centers on ZIP 30122 and reaches the surrounding Douglas and Cobb County communities.
Emergency dispatch
Open 24 hours a day, seven days a week, for active leaks, floods, sewage backups and storm water.
Planned work
Questions about drying, repairs or commercial buildings are answered on the same line. Say whether it is urgent.
Towns with pages
See Austell, Douglasville and Mableton for local detail.
Other addresses
If your town is not listed, call anyway. Dispatch confirms coverage on the phone.
What to have ready when you call
You do not need everything on this list. A few facts let dispatch send the right crew and equipment on the first trip.
The address
Street, town and ZIP, plus any gate code or access notes for the property.
The source
What the water is and where it started: pipe, appliance, roof, creek, drain or unknown.
What you did
Say whether the main valve is shut and whether any power was turned off.
Your insurance details
Have your policy handy and take photos before cleanup. Coverage questions go to your insurer.
After you call
Dispatch confirms the address, the source of the water and any safety issue, then sends licensed and insured restoration professionals. Scope and price are explained before work starts, so you know what is planned before anyone begins pulling materials.
If the loss is a likely insurance claim, say so on the call. Photos taken before cleanup are the most useful record you can have, and you should keep any damaged items the adjuster may want to see. Your insurer decides coverage, and nobody on this line can promise approval.
Electrical, gas or sewage risk comes first
If water is touching outlets, an electrical panel or an appliance, or if you smell gas, leave the area and call the utility or 911 before you call us. The same goes for sewage in living space. Stay out, keep people and pets away, and call the restoration line once the immediate risk is handled.
Find Our Address
865 Thornton Rd, Lithia Springs, GA 30122