Privacy Policy

Information we handle

Lithia Springs Water Damage Pros is a call-based service. When you call (943) 469-0138, you may tell us your name, phone number, the address of the property, the type of water problem and details about the damage. We use that information to dispatch restoration professionals and to respond to your request.

Calls to our line may be recorded for quality and training purposes. If you do not want to be recorded, tell the person who answers at the start of the call and we will note it.

This website does not contain forms that collect personal details. Like most sites, our hosting provider may keep standard technical logs, such as browser type, device type and pages viewed, which are used to keep the site running and secure.

How information is used and shared

We use call information to arrange service, to explain scope and price, to follow up on a job and to improve how our line works. We share the details needed for a job with the licensed and insured restoration professionals dispatched to your property, and with others only when the law requires it.

We do not sell your personal information. We do not use call details for unrelated advertising.

Retention, security and your choices

Information is kept as long as needed to handle your request, meet legal and business record requirements and resolve disputes. We use reasonable administrative and technical measures to protect it, though no method of storage or transmission is completely secure.

You may ask us what we hold about you, ask for corrections, or ask us to delete information that we are not required to keep. Call (943) 469-0138 and say so. We may need to confirm who you are before we act on a request.

Children, links and changes

Our service is meant for adults who own, rent or manage property. We do not knowingly collect information from children.

This site may link to government and standards pages, which have their own privacy practices. We may update this policy from time to time, and the updated version applies once it is posted on this page.

Our address is 865 Thornton Rd, Lithia Springs, GA 30122. For privacy questions, call (943) 469-0138.

Your phone number and follow-up calls

When you call, your phone number may be captured by our phone system. We may use it to call you back about the job you asked about, to confirm an address or to follow up after work. We do not use it to send unrelated marketing messages.

If you reach us about a property you do not own, such as a tenant reporting a leak or a manager calling for a building, we may also record the owner or manager contact you give us so the right person can approve work. Please only share details you are comfortable sharing.